Crisis UK

SOCIAL IMPACT | CHARITY

Project Highlights

Design Team: 2 UX Designers

Partners: Crisis.org.uk is the UK national charity for homeless people.

Timeline: 6 Weeks

Location: London

Overview

The charity offers year-round education, employment, housing and well-being services across England & Scotland. In collaboration with the director of User Experience; we worked on bringing a more user-focused approach by re-defining the Information architecture of their web and mobile site.

 
 

Discovery

  1. Busines Discovery & Objectives, Core Team’s Discovery workshops

  2. Audience Interview Questions Focus Groups, Surveys

  3. Personas

Define

  • User Journey

  • Content Strategy

  • IA Planning

  • Uset Testing